Booking Terms and Conditions
PREAMBLE ** This is Important **
Appuldurcombe Farm is a working farm. Please do not leave gates open if they were originally closed. Please do not enter any of the barns. Please do not worry any livestock. If in doubt follow the Countryside Code.
The track up to the accommodation is regularly repaired but, at any time, may develop ruts and potholes. Please drive slowly and carefully. There is no need to damage your car!
The farm has wonderful views but please do not expect to be able to see these without venturing into the open air and ambling around the farm and adjacent countryside. Some cottages and some rooms have great views but not all of them.
We are aware that the cottages may not be suitable for people with disabilities and particularly walking difficulties. If anyone in your party has difficulties with stairs and steps please be aware that all the cottages have multiple levels and steps. The outside areas also have steps and are often rough and uneven.
If you have any doubts about the suitability of the accommodation, please get in touch to discuss your particular concerns.
1. THE CONTRACT
Appuldurcombe Farm is owned and operated by The Pumpherston Estates Limited, Company number 00229290.
The contract for a short-term holiday rental (the “Contract”) will be between Appuldurcombe Farm (referred to as “us”, “we”, or “our”) and the person making the booking (the “Booking”), together with all members of the holiday party (referred to as “you”, or “your”). The following booking terms and conditions will apply.
As our properties are located in England, you and we agree that the laws of England will govern our Contract. If any individual term or clause stated in these terms and conditions is held to be invalid, impermissible, or unenforceable by law, the remaining terms shall be unaffected and shall remain valid.
The Contract will not come into force until we have received the Initial Payment referred to in Clause 2 below. The Contract will be subject to these booking terms and conditions and must be complied with. The party leader must be at least 18 years of age at the time of the booking.
Prior to arrival, we must be provided with a full list containing the names, ages, and contact details of all guests. We will hold this subject to Clause 13 below.
Your Booking may be placed over the phone, by email, or directly on our reservation system. Where the Booking is communicated to us by telephone or by email, we will enter it onto our reservation system. We will generate a summary by email to the email address you provide. However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.
Your Booking will only be confirmed, and our Contract will only come into force once we have received payment in cleared funds (the “Initial Payment”) of thirty-five per cent (35%) of the full cost of the Booking, a minimum of £100, or another amount mutually agreed. The Initial Payment must be paid within three (3) days of the Booking being placed.
The balance of the rental (the “Balance”) will be due for payment on the “Balance Due Date” ninety (90) days prior to your holiday commencement date (the “Holiday Commencement Date”).
If you paid by credit or debit card, you authorise us to use the details of the same card to settle the Balance of the rental. We will only act on this authority if you have not contacted us prior to the Balance Due Date to arrange alternative payment of the balance.
If for any reason we are unable to take payment of the Balance by the Due Date and you are unable to promptly arrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat the non-payment as your intention to cancel the Booking.
If your Booking is made less than ninety (90) days prior to the Holiday Commencement Date, then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full, for the Booking, in cleared funds.
No entry to our properties will be allowed without payment, in full, being cleared beforehand.
We accept payment by most major credit or debit cards and by bank transfer.
Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.
We offer Flexible Cancellation which removes the stress and worry of booking your holiday. You can cancel your booking and obtain a full refund of the lodging costs you have paid up to ninety (90) days before the Holiday Commencement Date. For example, if your Holiday Commencement Date is a Friday, then you can cancel as late as the Friday 3 months beforehand. However, we ask that you give us as much notice as possible about your cancellation.
If you cancel later than ninety (90) days before the Holiday Commencement Date, then we cannot refund your Booking as we will have incurred costs and be unlikely to re-let our accommodation at such short notice.
For this reason, we strongly recommend you take out travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday unexpectedly at almost the last minute. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
4. CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)
We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control – for example, if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property. These are sometimes referred to as “Force Majeure Events”.
If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.
5. PERIOD AND OTHER TERMS OF HIRE
The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”.
Unless expressly agreed by us in writing, you should not arrive before 4 pm on the Holiday Commencement Date, and you must leave and vacate the property by 10 am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s rental.
You must not use the property except for the purpose of a holiday during the Holiday Period, and not for any other purpose or for a longer period except with our express written agreement.
The Contract to stay in the property for the Holiday Period does not create the relationship of “Landlord and Tenant” between the parties.
This Contract relates to a “holiday let”, the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only. You shall not be entitled to any private residential tenancy or other tenancy, assured shorthold or assured tenancy, lease, licence, or other rights to occupy, nor shall you obtain any security of tenure under any applicable law including but not limited to under the Private Housing (Tenancies) (England) Act 2016 now or at the end of the Holiday Period. You may not sub-let the property.
In the event that you are required, in accordance with mandates imposed by the UK Government in relation to any disease, to self-isolate at the property you will be responsible for the cost of: (i) any additional nights beyond the Holiday Period; (ii) rehousing, in an equivalent property, any booked guests that are displaced as a result of the additional nights required by you; (iii) any required additional sanitisation or disinfection of the property after your departure.
6. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on our website occupy the property, except with our express written permission in which case we shall be entitled to charge an additional fee. We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your party must not use our accommodation or facilities.
7. OUR LIABILITY
We, our employees, contractors, cleaners, and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Please note the PREAMBLE at the top of these Terms & Conditions.
8. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its fabric, decoration and paintwork, flooring, floor coverings, furniture, pictures, fittings, fixtures, and effects, either inside or outside the property. You must leave everything in the same state of repair, and in a reasonable, clean, and tidy condition at the end of your rental period.
You must not use the properties for any dangerous, offensive, noxious, noisy, illegal, or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner, other holiday-makers, or nearby neighbours.
Smoking and vaping are not allowed in any of our properties.
You must ensure the property is securely locked when not occupied by you.
9. DAMAGES & BREAKAGES
We do not generally ask for an upfront damage deposit. However, you are legally bound to reimburse us for replacement, repair, and/or extra cleaning costs on demand. These costs must be paid within seven (7) days of notification in writing (generally by email).
We would not charge you for the odd small accidental breakage such as a glass or two or a plate. However, we would expect you to pay for any significant costs that we incur due to loss or damage during your stay at the premises. We recommend that you have appropriate insurance in place to cover this.
If you lose a key we will replace it upon you paying the cost of obtaining a replacement.
10. WIFI & INTERNET
Free Wi-Fi and broadband Internet is provided for your reasonable use and may be subject to separate (possibly third party) terms and conditions. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or the failure of this service.
11. RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
12. COMPLAINTS or PROBLEMS
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve the matter. If the matter is urgent please phone, text, and/or WhatsApp to make sure we get the message ASAP. An email or message through the form on the website contact page is NOT an urgent message. We value your custom and want you to return and recommend us to your friends. We live nearby and will do our best to resolve issues promptly.
13. DATA PRIVACY STATEMENT
14. DRONES, NIGHT LANTERNS AND FIREWORKS
The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night lanterns are expressly forbidden as they are a fire hazard and can cause injury and death to livestock and wild animals.
We only allow dogs, and only when have they been booked and paid for in advance at the current applicable rate. We allow a maximum of two (2) dogs per property.
Dogs must have their vaccinations up-to-date and they must be recently treated (within the recommended treatment period) for fleas, ticks and worms. They must be house-trained, kept under proper control, and not allowed on the furniture, and especially not on the beds.
Dogs should remain downstairs. They must not be left unattended in/on the property. Dog hairs are to be removed from carpets and all dog waste collected and disposed of in sealed poo-bags and in the appropriate landfill bin.
Dog owners will be held responsible for any damage caused by their dog(s) to the property, contents, or garden and for any extra cleaning required (usually at least £50). When out walking within the grounds, you must ensure that dogs are kept on a lead. Dogs must be under control and not be allowed to disturb livestock, wild animals, or birds.
We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation. If for any reason your pet(s) become unsuitable in behaviour, bark continuously, or become a nuisance or danger to us, our neighbours, other guests, or local wildlife and livestock, we reserve the right to ask you to remove them.
16. CARE OF YOUR PROPERTY
Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk. In relation particularly to vehicles please read the PREAMBLE at the start of the Ts & Cs.
If you leave any of your own property behind after your stay, we will use reasonable endeavours to return it to you. Although we reserve the right to charge you in advance for any reasonable postal or courier costs. We may dispose of any unclaimed property after six (6) months.